Contact information
VIVI — Elegance in Every Detail
At VIVI, we believe every detail matters. Whether you have a question about our jewelry, need help with an order, or require assistance with delivery or returns, we're here to help.
Get in Touch
Customer Support
For questions about our products, orders, shipping, returns, or exchanges, please contact us using the details below.
- Email: semmadi12345@gmail.com
- Response Time: We aim to respond to all inquiries within 24–48 business hours.
Order Assistance
If you contact us about an existing order, please include your order number and the email address or phone number used at checkout. This will help us assist you more efficiently.
Shipping & Returns
For information about delivery times, shipping fees, returns, exchanges, and refunds, please refer to our Shipping Policy and Return & Refund Policy.
If you receive a damaged, defective, or incorrect item, please contact us with your order details and photographs of the product where relevant.
We're Here for You
Your trust means everything to us. Thank you for choosing VIVI and allowing us to be part of your most beautiful moments.
VIVI — Timeless Beauty. Effortless Elegance.