Shipping policy
Last updated: October 15, 2026
Introduction
Thank you for shopping at Vivi. This Shipping Policy explains how we process, ship, and deliver your orders of accessories, jewelry, and clothing. By placing an order with us, you agree to the terms described below.
1. Free Shipping on All Products
We are pleased to offer free shipping on all products and all orders, with no minimum purchase required. The price you see at checkout is the price you pay for shipping: there are no hidden delivery fees.
2. Shipping Destinations
We currently ship to [list of countries/regions]. If your country is not available at checkout, please contact us and we will do our best to assist you.
3. Order Processing Time
Orders are processed within [1–2] business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email once your order is placed, and a second email with tracking details when it ships.
5. Order Tracking
Once your order has shipped, you will receive a tracking number by email so you can follow your package. If you have not received tracking information within [number] days of placing your order, please contact us.
6. Shipping Address
Please make sure your shipping address and contact details are accurate and complete before completing your purchase. We are not responsible for orders delayed, lost, or delivered to an incorrect address provided by you. If you notice a mistake, contact us as soon as possible; we can only change the address before the order has shipped.
7. Customs, Duties, and Taxes
Free shipping covers delivery fees only. For international orders, your package may be subject to customs duties, import taxes, or fees imposed by your country. These charges, if any, are the responsibility of the customer and are not included in our prices.
8. Delayed, Lost, or Damaged Packages
If your order is delayed beyond the estimated delivery window, appears lost, or arrives damaged, please contact us within [number] days of the expected or actual delivery date, including your order number and, for damaged items, clear photos of the item and packaging. We will work with the carrier to resolve the issue and, where applicable, send a replacement or issue a refund.
9. Failed Delivery Attempts
If the carrier is unable to deliver your package because of an incorrect address, unavailability, or a refusal to accept it, the package may be returned to us. In such cases, we may contact you to arrange reshipment, and additional shipping costs for reshipment may apply.
10. Packaging
We carefully package every order, with extra care for jewelry, to ensure your items arrive in perfect condition.
11. Changes to This Policy
We may update this Shipping Policy from time to time, including the free shipping offer. Changes will be posted on this page with a revised effective date. Orders already placed will be shipped under the policy in effect at the time of purchase.
12. Contact Us
If you have any questions about shipping or your order, please contact us:
Vivi Email: semmadi12345@gmail.com